As 5G networks become more complex, telecommunications operators are entering a new phase of network transformation. The growing demand for data, digital services, connected devices, and enterprise connectivity requires networks that are not only faster, but also more intelligent, adaptive, and efficient.
Viettel Group and Ericsson are collaborating to apply advanced technologies in telecom network operations, with the goal of accelerating the development of autonomous networks. The cooperation focuses on using artificial intelligence, network automation, and real-world technical trials to improve network performance, operational efficiency, and customer experience.
The collaboration combines Viettel Group’s experience in operating large-scale telecommunications networks with Ericsson’s capabilities in network automation platforms and AI-enabled technologies.
Building the Foundation for Autonomous Networks
Autonomous networks represent an important evolution in telecommunications. Instead of relying heavily on manual monitoring and intervention, autonomous networks use intelligent systems to detect, analyze, optimize, and respond to network conditions more proactively.
Through this cooperation, Viettel Group and Ericsson will conduct research, technical trials, and evaluations to apply AI in network management and optimization. The objective is to develop network capabilities that can detect and address incidents earlier, automatically adjust network resources to reduce congestion, optimize coverage and performance, and shorten the time required to deploy new services.
These capabilities are increasingly important in the 5G era, where telecom networks must support more demanding use cases, higher traffic volumes, and more complex service requirements.
Improving Customer Experience in the 5G Era
For customers, the move toward AI-powered network operations can bring practical benefits. More intelligent network management can help deliver more stable connectivity, better service quality, improved network speed, and fewer disruptions.
As digital services become more essential to both consumers and enterprises, service reliability is becoming a critical part of customer experience. AI-based automation can help telecom operators respond faster to changes in network traffic, optimize network resources in real time, and maintain consistent performance across different service environments.
Viettel Group sees this collaboration as part of its broader effort to build a network that can become more self-operating and self-managing, reducing manual intervention and replacing traditional processes with intelligent operating systems powered by artificial intelligence.
Strengthening Internal Technology Capabilities
Beyond applying external technology platforms, Viettel Group will also participate in the development and testing of network optimization applications. This approach will help the company strengthen its internal capabilities and develop solutions that are suitable for real operating conditions in Vietnam and international markets.
By joining Ericsson’s network automation ecosystem, Viettel Group can access development tools and optimization applications that support the modernization of telecom network operations. This creates opportunities to accelerate the adoption of AI-powered network management and build a stronger foundation for future services.
Ericsson will provide network automation platforms and AI technologies, while working with Viettel Group to test and evaluate these technologies in real-world environments.
Toward an AI-Driven Network Operating Model
The collaboration reflects a shared commitment to advancing telecom innovation and preparing networks for the future. By integrating AI and automation into network operations, Viettel Group aims to improve service quality, increase operational efficiency, and support the growing complexity of 5G services.
In the next phase, Viettel Group plans to expand its autonomous network roadmap across multiple domains, including radio access, transmission, core network, and IT infrastructure. This direction supports the long-term ambition of building a network that can be operated more intelligently and, over time, increasingly powered by AI.
For Viettel Group, autonomous networks are not only a technology upgrade. They represent a strategic shift toward more efficient, resilient, and future-ready digital infrastructure.
Through its cooperation with Ericsson, Viettel Group continues to strengthen its position as a technology-driven telecommunications enterprise, committed to improving customer experience, advancing network modernization, and supporting digital transformation in Vietnam and international markets.
